Agreement

Our main goal is to make your experience with our service as pleasant and productive as possible. In this regard, we make every effort to ensure that our platform is clear, transparent, and reliable. At The Change, we strive to be as clear and comfortable to use as possible. We respect all rights and laws, and we care about you. You automatically agree to comply with all the rules listed below when creating an application.

      exchange

    1. 1.1 Please note that we are not responsible for any possible consequences associated with the erroneous transfer of electronic currency if the client has provided incorrect details.
    2. 1.2 Please note that it may take up to 72 hours for the exchange transaction to complete.
    3. 1.3 Before you start using the service, we recommend that you carefully read the terms and fees applied by our service in order to make an informed decision about the exchange.
    4. 1.4 Given the volatility of cryptocurrencies, the rate may change during the exchange. This means that the amount received may differ from the amount displayed when placing the order. This difference can be both positive and negative, and is determined not by The Change, but by market movement. We try to find the most favorable exchange route by choosing the best available rate at the time of the transaction.

      Safety

    1. 2.1 Please ensure that you use reliable and secure methods of authentication and storage of your crypto assets to minimize the risks associated with theft or loss.

      Confidentiality

    1. 3.1 We value your privacy and do our utmost to protect your personal information. No data is transferred to third parties without your explicit consent.

      Commissions and Refunds

    1. 4.1 Please be advised that in case of a refund, our service charges a commission fee for the services rendered.
    2. 4.2 Our service charges a fee for each transaction, and it varies from 0.2% to 1% depending on the exchange mode.

      Responsibility

    1. 5.1 Please be aware that by sending funds of unknown origin, you assume all associated risks, including the possibility of loss of such funds.
    2. 5.2 We have the right to request information from you about the origin of funds and to carry out a KYC (know your customer) procedure at any time.

      Support and Troubleshooting

    1. 6.1 If you experience technical problems or other difficulties during the exchange operation, we recommend that you immediately contact our support service.

      Service Rights

    1. 7.1 We reserve the right to refuse service or suspend an account if there is suspicion of fraud, money laundering or other illegal activity.
    2. 7.2 We reserve the right to change these rules at any time without prior notice. Users are required to check this page periodically for changes.